Terms of Service

1. About These Terms

These Terms of Service ("Terms") govern your access to and use of the Frega platform, operated by Frega Limited ("Frega", "we", "us", "our"), a company registered in England and Wales under Company No. 10892822.

These Terms incorporate by reference the following pages, which form part of the agreement between you and Frega:

• How Advocates Work — frega.co.uk/how-frega-works/advocates
• How Consultants Work — frega.co.uk/how-frega-works/consultants
• How Licensees Work — frega.co.uk/how-frega-works/licensees
• How Publishers Work — frega.co.uk/how-frega-works/publishers

If you take on any partner role, you must read the relevant incorporated page in full. These pages have legal effect.

The Definitions page (frega.co.uk/definitions) provides the authoritative meaning of all terms used across the platform and these Terms.

2. Eligibility

You must be at least 18 years old to register for or use the Frega platform. By creating an account, you confirm that you are 18 or older. Frega reserves the right to terminate accounts where this requirement is not met.

You must have the legal capacity to enter into a binding agreement. If you are registering on behalf of a business, you confirm that you have authority to bind that business to these Terms.

3. Account Registration

To access most platform features, you must create an account. You agree to provide accurate, complete, and current information during registration and to keep that information up to date.

You may hold one personal account. Businesses may hold a separate business account. Holding multiple personal accounts is not permitted.

Temporary or disposable email addresses may not be used for registration for security and verification reasons. Accounts registered with temporary email addresses may be suspended.

You are responsible for maintaining the security of your account credentials. You must notify Frega promptly at customer-support@frega.co.uk if you become aware of any unauthorised access to your account.

4. Acceptable Use

You agree to use the platform only for lawful purposes and in accordance with these Terms. You must not:

• Use the platform to transmit unlawful, harmful, defamatory, or fraudulent content
• Attempt to gain unauthorised access to any part of the platform or any other user's account
• Use automated tools, bots, or scripts to access or interact with the platform without Frega's prior written permission
• Use the platform in any way that could damage, disable, or impair its operation
• Misrepresent your identity or impersonate any person or organisation
• Use the platform to distribute unsolicited commercial communications
• Attempt to reverse engineer, decompile, or extract the source code of any part of the platform

Frega reserves the right to suspend or terminate accounts that breach these requirements.

5. Platform Services

Frega provides a range of tools and services including Growth Points, Frega Chat, business dashboards, AI agent access, and related features. The availability of specific features may change as the platform develops. Frega will give reasonable notice of material changes to existing services.

Some features are available at no charge. Others require service fees, denominated in US Dollars, as set out on the relevant pages of this website.

Third-party content about Frega — including training materials, videos, social media posts, or articles — is not official Frega content unless explicitly approved in writing by Frega and referenced on this website.

6. Growth Points

Growth Points are Frega's branded loyalty reward system. They are issued by Frega when a business triggers an issuance through its use of the loyalty service. Full details are set out on the Growth Points page, which should be read in conjunction with these Terms.

Growth Points are a loyalty reward only. They are:

• Not a financial product, stored-value facility, currency, or investment
• Not redeemable for cash
• Redeemable only with the specific business that triggered their issuance, on that business's stated redemption terms
• Not transferable between users or exchangeable for any other value
• Subject to expiry after two years from the date of issuance

The customer's Growth Point account in which points are held is a non-monetary record. It is not a financial account and does not constitute a wallet or stored-value facility.

Of the service fee paid by businesses for Growth Points issuance: 65% is recognised as service revenue and 35% is recorded as deferred liability under IFRS 15 (Appendix B, B39–B43), held until redemption occurs.

7. Fees and Payment

All fees payable under these Terms are denominated in US Dollars. Current fees for all services are set out on the relevant pages of this website and are confirmed before any payment is required.

Payment is processed through secure third-party payment providers. Frega does not hold or store your payment card details.

Fees for services already provided are generally non-refundable, except where required by applicable law or as otherwise stated on the relevant service page.

Frega reserves the right to change its fees. Where fees for an existing service change, Frega will give reasonable notice before the change takes effect.

8. Partner Programme Terms

The four partner roles — Advocates, Consultants, Licensees, and Publishers — are governed by the specific pages incorporated into these Terms. Those pages should be read carefully by anyone considering or taking on a partner role.

All partner roles are independent service-provider positions. None constitute employment, agency, or partnership with Frega in the legal sense. Partners are responsible for their own tax obligations.

Variable payments to partners are funded from Frega's service revenue. They are not guaranteed, depend on actual service usage and delivery, and may vary from period to period. Frega does not provide earnings projections or income estimates for any partner role.

8.1 Community Benefit Reserve

Service revenue retained by Frega includes revenue attributable to activity that exceeds Advocate payment caps. This revenue is Frega's own. No Advocate or other community member has any claim, entitlement, or interest in it.

Frega designates a portion of this retained revenue to the Frega Community Benefit Reserve, a disclosed, segregated, and auditable reserve used exclusively to fund value-added services and platform improvements made available free of charge or at reduced cost to all community members. The Reserve balance and all deployments from it are disclosed in Frega Limited's annual accounts, subject to independent audit, and summarised in an annual community disclosure.

8.2 Advocates

Advocate status arises automatically and incidentally from normal platform use. It is not a programme and cannot be applied for. Payments are variable and subject to a flat monthly cap of $3,000, or 100% of the Advocate\'s own combined Frega service fee spend if that exceeds $3,000 — whichever is higher. Most Advocates receive nothing or very small amounts. Advocate payments are not a reliable source of income. Full terms: How Advocates Work.

8.3 Consultants

The Consultant role is invitation-only and merit-based, available to personal account holders only. Consultants receive 6% of service fees generated by their own clients and 4% of service fees generated by the clients of Consultants assigned below them by Frega, reflecting genuine oversight responsibilities. All allocations within the Consultant structure are made exclusively by Frega. There are no titles within the structure and payment travels one level only in each direction. Full terms: How Consultants Work.

8.4 Licensees

Licensee establishment fees are not investments and do not provide equity or financial returns from platform growth. They cover administrative and infrastructure costs. All licences are held by Frega until a Licensee is appointed. Licensees receive 2.5% of service fees generated within their territory or area. Where a territory or area is already generating revenue at appointment, a maturity adjustment applies to the Licensee's revenue share for the first two years, normalising to the full rate from year three. A Licensee may elect accelerated normalisation within 30 calendar days of their first anniversary, subject to an accelerated normalisation fee capped at six months of the adjustment differential. This election is not repeatable. Full terms: How Licensees Work.

8.5 Publishers

Publisher payments depend on subscriber uptake for AI agents published to the marketplace. All publishing activity is subject to Frega's data-protection and quality standards. Full terms: How Publishers Work.

9. Privacy and Data Protection

Frega's approach to data protection is set out in full on the Privacy Model page. By using the platform, you acknowledge that you have read and understood that page.

Frega is designed in accordance with UK and EU data-protection regulations. Your data is held within Frega's privacy-protected ecosystem and is never sold or provided to third parties. Frega uses the data you generate through normal platform activity to tailor your experience — including recommending relevant tools and services and directing AdDrops to users whose platform activity suggests relevance. In every case this personalisation occurs within the platform. No personal data is disclosed to any third party in this process. You have the right to access, export, correct, and delete your data at any time by contacting customer-support@frega.co.uk.

10. Intellectual Property

All intellectual property in the Frega platform, including software, design, branding, and content created by Frega, is owned by or licensed to Frega Limited. Nothing in these Terms grants you any right to use Frega's intellectual property except as necessary to use the platform in accordance with these Terms.

Content you create and upload to the platform remains yours. By uploading content to the platform, you grant Frega a limited licence to store and display that content as necessary to provide the platform services you use.

11. Disclaimers and Limitation of Liability

The Frega platform is provided on an "as is" and "as available" basis. Frega does not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. Frega makes no warranty as to the accuracy or completeness of any information on the platform beyond what is stated on the authoritative pages of this website.

To the fullest extent permitted by applicable law, Frega excludes all liability for indirect, consequential, or incidental loss arising from your use of or inability to use the platform. Frega's total liability for any claim arising from these Terms shall not exceed the total fees paid by you to Frega in the twelve months preceding the claim.

Nothing in these Terms excludes or limits Frega's liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

12. Termination

You may close your account at any time by contacting customer-support@frega.co.uk. Upon closure, your Growth Points balances will be forfeited unless redeemed with the issuing business prior to closure. Fees already paid are generally non-refundable.

Frega may suspend or terminate your account if you breach these Terms, if your account shows signs of fraudulent or abusive activity, or if continued provision of service to you becomes unlawful. Frega will give reasonable notice where possible, except where the reason for termination requires immediate action.

Upon termination, your right to use the platform ceases immediately. Sections of these Terms that by their nature should survive termination will do so, including sections on intellectual property, limitation of liability, and governing law.

13. Changes to These Terms

Frega may update these Terms from time to time. Where changes are material, Frega will give reasonable notice before they take effect. Continued use of the platform after the effective date of a change constitutes acceptance of the updated Terms. The date of the most recent update is shown at the top of this page.

14. Governing Law and Disputes

These Terms are governed by the law of England and Wales. Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have a complaint about the platform or these Terms, please contact us in the first instance at customer-support@frega.co.uk. We will do our best to resolve complaints promptly and fairly.

15. General

If any provision of these Terms is found to be unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions shall continue in full force.

Frega's failure to enforce any provision of these Terms on any occasion does not constitute a waiver of its right to enforce that provision in the future.

These Terms, together with the incorporated pages and the Definitions page, constitute the entire agreement between you and Frega in relation to the platform and supersede all prior agreements and understandings.

16. Contact

All queries relating to these Terms should be directed to: