Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using Frega ("the Platform"), you agree to comply with and be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and Frega.

We reserve the right to modify these Terms at any time. Continued use of the Platform after changes are posted constitutes acceptance of the modified Terms.

2. Eligibility

3. Account Registration and Security

3.1 Account Creation

To use certain features of Frega, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access to your account

3.2 Account Responsibility

You are responsible for all activities that occur under your account. We are not liable for any loss or damage arising from your failure to maintain account security.

3.3 One Account Per Person

Each individual may maintain only one personal account. Businesses may have separate business accounts.

4. Acceptable Use

You agree not to use Frega to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights of others
• Transmit harmful code, viruses, or malicious software
• Harass, abuse, or harm other users
• Engage in fraudulent activities
• Attempt to gain unauthorized access to the Platform
• Scrape, copy, or duplicate Platform content without permission
• Use the Platform for any unlawful purpose
• Create fake accounts or misrepresent your identity
• Spam or send unsolicited communications to other users

5. Platform Services

5.1 Services Provided

Frega, Publishers and Third Party Software Service Providers provide various services including but not limited to:

• Growth Points loyalty rewards system
• Business management tools and dashboards
• Communication features (Frega Chat)
• Customer database management
• Transaction reporting and statements

5.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Platform at any time, with or without notice. We are not liable for any modification, suspension, or discontinuance of services.

5.3 Service Availability

While we strive for continuous availability, we do not guarantee that the Platform will be available at all times. We may experience downtime for maintenance, upgrades, or technical issues.

6. Fees and Payment

6.1 Pricing

Certain Platform features require payment. Current pricing is available on our website. We reserve the right to change fees at any time with reasonable notice.

6.2 Payment Terms

• All fees are stated in US Dollars ($)
• Business accounts pay for Growth Points issuance (typically 1% of transaction value)
• Additional services may have monthly subscription fees
• Payments are processed through secure third-party payment processors

6.3 Refund Policy

Fees paid for services rendered are generally non-refundable. Specific refund terms may apply to certain services and will be clearly stated.

7. Growth Points Terms

7.1 Nature of Growth Points

Growth Points are digital loyalty rewards with no cash value. They:

• Can only be redeemed at the issuing business
• Cannot be transferred between users
• Cannot be sold or exchanged for cash
• May expire according to issuing business policies

7.2 Business Obligations

Businesses issuing Growth Points agree to honor redemption according to their stated terms and to maintain adequate records of all point transactions.

8. Partner Program Terms

8.1 Partner Roles

Partner roles (Advocates, Consultants, Licensees, Publishers) are independent service provider positions, not employment relationships.

8.2 Fees Structure

All partner fees are tied directly to actual service delivery and platform usage. There are no guarantees of earnings, and fees vary based on performance and activity levels.

8.3 Not Network Marketing

While some roles may receive fees based on platform usage by introduced parties, this is not network marketing or multi-level marketing. Success is based on service delivery, not recruitment.

8.4 Use of Partner Fees

Partner fees may be applied toward purchases within the Platform, including:

• Goods and services from businesses operating on the Platform
• AI agent subscriptions in the marketplace
• Platform business tools and services

When partner fees are used for purchases, the transactions are recorded separately: (1) the fee payment to the partner, and (2) the partner's purchase. Both transactions are logged for accounting and tax purposes.

Tax Obligations: All partner fees earned constitute taxable income, regardless of whether fees are withdrawn as cash or used for Platform purchases. Partners are responsible for reporting all fees earned to relevant tax authorities.

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Key privacy commitments:

• Your data is never sold to third parties or advertisers
• We are fully GDPR compliant
• You have the right to access, correct, export, and delete your data
• We use industry-standard security measures to protect your information

10. Intellectual Property

10.1 Platform Ownership

Frega and all associated intellectual property, including trademarks, logos, software, and content, are owned by Frega, Publishers, Third Party Software Providers or its licensors. These Terms do not grant you any rights to use Frega intellectual property except as necessary to use the Platform.

10.2 User Content

You retain ownership of content you submit to the Platform. By submitting content, you grant Frega a non-exclusive, worldwide, royalty-free license to use, reproduce, and display your content as necessary to provide Platform services.

11. Disclaimers and Limitations of Liability

11.1 No Warranties

11.2 Limitation of Liability

11.3 Third-Party Services

The Platform may integrate with third-party services. We are not responsible for the content, policies, or practices of any third-party services.

12. Indemnification

You agree to indemnify, defend, and hold harmless Frega and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from:

• Your use of the Platform
• Your violation of these Terms
• Your violation of any rights of another party
• Your violation of any applicable laws or regulations

13. Termination

13.1 Termination by You

You may terminate your account at any time by contacting us at [email protected].

13.2 Termination by Frega

We reserve the right to suspend or terminate your account if you:

• Violate these Terms
• Engage in fraudulent or illegal activities
• Abuse or harass other users
• Compromise Platform security

13.3 Effect of Termination

Upon termination, your right to use the Platform ceases immediately. We may delete your account data in accordance with our data retention policies.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.

14.2 Jurisdiction

You agree that any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14.3 Dispute Resolution

Before initiating formal legal proceedings, parties agree to attempt to resolve disputes through good faith negotiations.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Frega regarding use of the Platform.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

15.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms without restriction.

15.5 Notices

Notices to Frega should be sent to [email protected]. We may provide notices to you via email or through the Platform.

16. Contact Information

If you have questions about these Terms, please contact us:

• Email: [email protected]
• General Contact: Contact Page
• Website: https://frega.co.uk